What is included in the scope of delivery?
- TWHEELS E-Bike City Classic
- With battery
- Charger
- Mudguard for front & rear wheel
- Assembly tool
- Instructions
How is the e-bike delivered?
The parcels are delivered by Swiss Post & DHL.
What is the dimension of the package?
- Package: 148 x 24.5 x 72.5 cm
How long does it take to set up?
Our e-bikes are 90% pre-assembled. Only the pedals must be screwed & if necessary the fender. On average, one person needs about 15 minutes for the assembly.
How can I charge the battery?
The battery is installed in the seat post and can be removed, this can be charged at any household outlet. However, there is also the possibility to charge directly on the e-bike.
Can the e-bike be ridden in the rain?
Yes, the e-bike can be ridden in the rain.
Can the e-bike ride without motor assistance?
Yes, the e-bike can be operated in 3 riding modes:
- With a throttle grip like a small motorcycle (20 km/h)
- With pedal assistance like the classic e-bike (up to 25 km/h)
- Without motor assistance like a normal bike
Can you mount a trailer or is there a compatible carrier?
Yes, you can easily attach a trailer and in the near future we will also have a compatible carrier for the e-bike as an option for purchase.
Do I need insurance for my e-bike?
No. In Switzerland, insurance is not mandatory.
Theft insurance:
Is your e-bike stolen despite the lock being attached? This is where household insurance from certain providers can help out. Make sure whether this case is covered by your insurance.
What driver's license do I need for the e-bike?
From 16 years, none. At 14 - 16 years, a moped licence (category M).
How do I admit an e-bike?
Can be ridden like a conventional bike without a number plate!
20 km/h vs. 25 km/h
In Switzerland, vehicles that have electric assistance are allowed to travel between 20 - 25 km/h. With pedal assistance, for example on an e-bike, you may drive up to 25 km/h. Without pedal assistance, electric vehicles, for example our TWHEELS scooter, are allowed to travel up to 20 km/h. Anything above the speed of 20 - 25 km/h must be driven with a number plate.
Is there a helmet requirement?
Wearing a helmet is not legally binding. Nevertheless, we recommend that you wear a helmet for your safety while riding.
More info
Care & maintenance of the e-bike
- Regular cleaning: Clean the e-bike regularly with a mild detergent and water. However, avoid using high-pressure cleaners, as this can damage the electronics.
- Checking the air pressure: Regularly check the air pressure of the tires and pump them up if necessary. This will ensure safe and efficient operation.
- Checking the chain: Regularly check the condition of the chain and lubricate it if necessary. A well lubricated chain prolongs the life of the drive and provides a pleasant riding experience.
- Brake Maintenance: Make sure that the brakes are always working properly & adjust them when necessary. Regularly check the brake lining and replace it if necessary.
- Battery care: Charge the battery only with the charger recommended by the manufacturer and store it in a dry and cool place when needed. Be sure to discharge and recharge the battery regularly to prolong its life.
- Storage: If you do not use the e-bike for a long time, store it in a dry and cool place. Remove the battery and store it separately.
Sarah W. (Verified owner) -
The bike is ideal for my use, it is very comfortable to ride. The front and rear lights are very good and the display is backlit. One star is deducted because the color appears different depending on the light. The color sometimes tends more towards blue, which is of course also mega nice.
Ueli H. (Verified owner) -
Hopefully it will be worth the wait! The bike will be my Christmas present to myself.
Daniel W. (Verified owner) -
Pre-ordered!
Eliana & Martin (Verified owner) -
We were able to get hold of 2 bikes in the product test phase and can really say that TWHEELS has developed a really cool bike here! The bike is not only visually appealing, but also high quality. The workmanship is solid and the materials are robust.
We were particularly impressed by the motor's performance. With an output of 350 watts, the bike offers powerful support while riding. Whether steep climbs or long distances, the bike masters every challenge effortlessly.
The battery also convinced us. With a capacity of just under 400 Wh, it allows a range of up to 80 km. That is ideal for extended tours or the daily commute to work.
The bike's riding characteristics are also impressive. Thanks to the high-quality components and balanced geometry, the bike is pleasant to ride and offers a stable and safe ride. The hydraulic disc brakes also ensure safety.
Comfort is not neglected either. The seating position is pleasantly upright and the suspension of the front fork provides pleasant damping of bumps.
Overall, we are really thrilled with the bike from TWHEELS. It offers a successful combination of design, quality and performance. Both for daily use and for sporty tours, the bike is definitely a good choice.