The use of this website and the business relationship between TWHEELS GmbH, Dorfstrasse 49, 8873 Amden and its customers are subject to the following General Terms and Conditions (GTC) in the version currently available and valid when the website is accessed or when goods are ordered. The offer on this website is directed exclusively at customers domiciled in Switzerland. Principality of Liechtenstein, Germany and Austria. The term "customer" refers to any natural or legal person who maintains business relations with TWHEELS GmbH. The General Terms and Conditions, the Terms and Conditions of Delivery and Payment and the Privacy Policy may be amended from time to time. These GTC shall apply exclusively. Conflicting, supplementary or deviating terms and conditions require the express written confirmation of TWHEELS GmbH in order to be valid. By using this website or ordering goods, the client confirms that he/she fully accepts these GTC, including the terms of delivery and payment. Should individual provisions of these GTC prove to be invalid or unenforceable or become invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The presentation of the products in the online shop does not constitute a legally binding offer, but an invitation to place an order. Performance descriptions in catalogues and on the Seller's websites do not have the character of an assurance or guarantee. All offers are valid "while stocks last" unless otherwise stated with the products. Errors and omissions excepted.
Unless otherwise stated, the prices quoted by TWHEELS GmbH include the statutory value-added tax, any advance recycling fees and copyright levies for electronic devices. Prices are quoted net in Swiss francs (CHF). Any shipping costs will be charged additionally, unless otherwise provided for, and are to be paid by the customer. Shipping costs are shown separately in the order process. TWHEELS GmbH reserves the right to make technical changes, errors and misprints. In particular, TWHEELS GmbH may change prices at any time and without prior notice. Consultancy and support services are not included in the sales prices.
The offers on this website represent a non-binding invitation to the customer to order products and/or services from TWHEELS GmbH. By placing an order via this website including the acceptance of these GTC, the client submits a legally binding offer to conclude a contract. TWHEELS GmbH will then send an automatic "order confirmation" by email, which confirms that the offer of the client has been received by TWHEELS GmbH. Orders placed are binding for the customer. Unless otherwise stated, there is no right of return or withdrawal. The contract shall be concluded as soon as TWHEELS GmbH sends a declaration of acceptance by email confirming the dispatch of the ordered products or services. Orders will only be shipped after full payment has been received and if the goods are available. Should it become apparent after the conclusion of the contract that the ordered goods cannot be delivered or cannot be delivered in full, TWHEELS GmbH shall be entitled to withdraw from the entire contract or from one part of the contract. If the payment of the customer has already been received by TWHEELS GmbH, the payment will be refunded to the customer. If no payment has yet been made, the client shall be released from the obligation to pay. TWHEELS GmbH shall not be obliged to make a replacement delivery in the event of termination of the contract.
The payment options specified in the order process are available to the customer. TWHEELS GmbH reserves the right to exclude customers from individual payment options without giving reasons.
The delivered goods remain the property of the seller until full payment has been made.
The client is granted a right of withdrawal for 7 calendar days after receipt of the goods. The deadline shall be deemed to have been met if the client sends the written revocation by email or registered letter to TWHEELS GmbH within the deadline. The revocation does not require any justification. The exercise of the right of revocation leads to a reversal of the contract. The customer must return the goods within 7 calendar days in their original packaging, complete with all accessories and together with the delivery note to the return address specified by TWHEELS GmbH. Returns to TWHEELS GmbH shall be made for the account and at the risk of the customer. Any payment already made will be refunded to the customer within 20 calendar days, provided that TWHEELS GmbH has already received the goods back or the customer can provide proof of dispatch. TWHEELS GmbH reserves the right to claim reasonable compensation for damage, excessive wear and tear or loss of value due to improper handling and to deduct the reduction in value from the purchase price already paid or to invoice the customer. No right of withdrawal is granted in the following cases: a.) If the contract has an element of chance, namely because the price is subject to fluctuations over which the supplier has no control. b.) If the subject matter of the contract is a movable item that is made to the consumer's specifications or clearly tailored to personal needs; c.) If the subject matter of the contract is digital content and this content is not provided on a fixed data carrier or if the contract is to be performed in full immediately by both contracting parties; d.) Where the contract concerns a service and the contract is to be performed in full by the supplier with the prior express consent of the consumer before the withdrawal period has expired.
TWHEELS GmbH excludes any liability, irrespective of its legal basis, as well as claims for damages against TWHEELS GmbH and any auxiliary persons and vicarious agents. In particular, TWHEELS GmbH shall not be liable for indirect damages and consequential damages, loss of profit or other personal injury, property damage and pure financial loss of the client. Any further mandatory legal liability, for example for gross negligence or unlawful intent, shall remain reserved.
TWHEELS GmbH shall endeavour to deliver goods in perfect quality. In the event of defects notified in good time, TWHEELS GmbH shall guarantee that the item purchased by the customer is free of defects and functional during the statutory warranty period of generally one year from the date of delivery. It is at the discretion of TWHEELS GmbH to provide the warranty by repair free of charge. Further claims are excluded. Normal wear and tear as well as the consequences of improper handling or damage by the customer or third parties as well as defects caused by external circumstances are not covered by the warranty. The warranty for consumable and wear parts (e.g. batteries, accumulators, etc.) is also excluded.
TWHEELS GmbH may process and use the data recorded in the course of concluding the contract for the purpose of fulfilling the obligations arising from the purchase contract and for marketing purposes. The data necessary for the fulfilment of the service may also be passed on to commissioned service partners (logistics partners) or other third parties.
In any case, the relationship between TWHEELS GmbH and its customers shall be governed by Swiss law in accordance with the provisions of the Swiss Code of Obligations (OR) and the Swiss Civil Code (ZGB). The application of the provisions of the Vienna Sales Convention ("United Nations Convention on Contracts for the International Sale of Goods") is expressly excluded. In addition, it should be noted that in any case the contractual language is German.