What is included in the scope of delivery?
- TWHEELS E-Bike City Classic
- With battery
- Charger
- Mudguard for front & rear wheel
- Assembly tool
- Instructions
How is the e-bike delivered?
The parcels are delivered by Swiss Post & DHL.
What is the dimension of the package?
- Package: 148 x 24.5 x 72.5 cm
How long does it take to set up?
Our e-bikes are 90% pre-assembled. Only the pedals must be screwed & if necessary the fender. On average, one person needs about 15 minutes for the assembly.
How can I charge the battery?
The battery is installed in the seat post and can be removed, this can be charged at any household outlet. However, there is also the possibility to charge directly on the e-bike.
Can the e-bike be ridden in the rain?
Yes, the e-bike can be ridden in the rain.
Can the e-bike ride without motor assistance?
Yes, the e-bike can be operated in 3 riding modes:
- With a throttle grip like a small motorcycle (20 km/h)
- With pedal assistance like the classic e-bike (up to 25 km/h)
- Without motor assistance like a normal bike
Can you mount a trailer or is there a compatible carrier?
Yes, you can easily attach a trailer and in the near future we will also have a compatible carrier for the e-bike as an option for purchase.
Do I need insurance for my e-bike?
No. In Switzerland, insurance is not mandatory.
Theft insurance:
Is your e-bike stolen despite the lock being attached? This is where household insurance from certain providers can help out. Make sure whether this case is covered by your insurance.
What driver's license do I need for the e-bike?
From 16 years, none. At 14 - 16 years, a moped licence (category M).
How do I admit an e-bike?
Can be ridden like a conventional bike without a number plate!
20 km/h vs. 25 km/h
In Switzerland, vehicles that have electric assistance are allowed to travel between 20 - 25 km/h. With pedal assistance, for example on an e-bike, you may drive up to 25 km/h. Without pedal assistance, electric vehicles, for example our TWHEELS scooter, are allowed to travel up to 20 km/h. Anything above the speed of 20 - 25 km/h must be driven with a number plate.
Is there a helmet requirement?
Wearing a helmet is not legally binding. Nevertheless, we recommend that you wear a helmet for your safety while riding.
More info
Care & maintenance of the e-bike
- Regular cleaning: Clean the e-bike regularly with a mild detergent and water. However, avoid using high-pressure cleaners, as this can damage the electronics.
- Checking the air pressure: Regularly check the air pressure of the tires and pump them up if necessary. This will ensure safe and efficient operation.
- Checking the chain: Regularly check the condition of the chain and lubricate it if necessary. A well lubricated chain prolongs the life of the drive and provides a pleasant riding experience.
- Brake Maintenance: Make sure that the brakes are always working properly & adjust them when necessary. Regularly check the brake lining and replace it if necessary.
- Battery care: Charge the battery only with the charger recommended by the manufacturer and store it in a dry and cool place when needed. Be sure to discharge and recharge the battery regularly to prolong its life.
- Storage: If you do not use the e-bike for a long time, store it in a dry and cool place. Remove the battery and store it separately.
Johanna Weber (Verified owner) -
Since owning this elegant electric bike, I have completely rediscovered my daily commute to work! Not only does it save me time thanks to its fast acceleration capability of up to a remarkable twenty-five kilometers per hour; no, it also helps to significantly reduce my ecological footprint, which is very important to me personally!
Laura Neumann (Verified owner) -
The e-bike is great for city traffic and longer tours. The battery lasts a surprisingly long time and the design is very appealing. 🥳
Michael Berger (Verified owner) -
I am impressed with the quality and ease of use of the bike. It has been a great investment for my daily commute.
Sophie Klein (Verified owner) -
The bike is almost perfect, only the assembly of the pedals was a bit tricky. Otherwise very satisfied!
Tim S. (Verified owner) -
Vélo fantastique ! It is light, fast and very comfortable. I can recommend it to anyone looking for a reliable urban e-bike.
Jonas & Lea H. (Verified owner) -
After doing a lot of research and comparing different options, we finally decided on the Twheels e-bike after a test ride. It impresses with its lightness and robustness. Of course, you can only really judge that after using it for a while. However, we are confident that we have made a good choice.
Tobias Stein (Verified owner) -
Top bike, super fast delivery
Anna Vogel (Verified owner) -
I am totally thrilled with my new e-bike. Not only is it good for the environment, it's also super stylish and great for everyday use. Riding it is a real pleasure, especially in the city, where you can often get around faster than by car. It's also a great way to get your daily exercise and get some fresh air without breaking too much of a sweat. The technical features are also impressive: from the smooth gear shifting to the powerful battery that enables a long range. I can now cover distances that I used to avoid and discover completely new aspects of my surroundings. It feels like I've discovered a whole new form of mobility that is both practical and fun.
Ulrich (Verified owner) -
E-bike arrived quickly and well packaged, I was able to test ride it straight away. That's how it should be!
Annika Mohr (Verified owner) -
Top city bike, fast delivery, almost completely assembled, good battery, good performance