A mechanic repairs a TWHEELS e-bike in the workshop

Bought from us. Looked after by us.

After your purchase, you’re not on your own. Our mechanic in Weesen knows your devices and helps you with instructions, an explainer video, the right spare part or directly in the workshop.

Request service

Or write to info@twheels.ch.

In-house workshop with mechanic

2-year warranty

Spare parts straight from us

Customer service in 4 languages

Our mechanic knows your devices

TWHEELS is more than an online shop. Our warehouse in Weesen has its own workshop. There we inspect and repair TWHEELS e-bikes, e-scooters and fitness equipment, with our own instructions and spare parts.

A mechanic adjusts the disc brake of a TWHEELS E-Bike City Classic

How our workshop helps you

Get in touch

Send us your order number, a short description and a photo or video to info@twheels.ch.

We take a look

Often instructions, an explainer video or a spare part we send you is all it takes.

Into the workshop

If it needs more, we agree the next step with you: you bring your device to Weesen or send it to us well packed. Shipping to us is at your cost. We inspect it in our workshop.

Back to you

Under warranty, the repair and return shipping within Switzerland are free for you. Outside the warranty we tell you the expected repair costs in advance; inspection and return shipping are then charged.

Often a spare part does the job instead of a return

We solve many problems without your device ever leaving your home. We send you spare parts such as displays, circuit boards or batteries directly, together with clear instructions. Under warranty, the part is free for you.

Spare parts stock with batteries, displays and small parts

Repairs after the warranty too

Even when the warranty has expired, we won’t leave you on your own. We inspect your device, tell you the expected repair costs and only repair once you agree. In this case, inspection and return shipping are at your cost.

A mechanic replaces a circuit board in a TWHEELS WalkingPad

Assembly service

On request, we assemble your E-Bike City Classic ready to ride before shipping and deliver it by freight, for CHF 200.00. The rowing machine and Indoor Bike arrive largely pre-assembled, and you set up the Pilates Reformer in a few steps with the instructions. Need help? Write to us.

TWHEELS E-Bike City Classic assembled and ready to ship

Workshop FAQ

Do you also repair devices from other brands?

No, our workshop is dedicated to TWHEELS products. We know them inside out.

How much does a repair after the warranty cost?

It depends on the fault. Before we repair, we tell you the expected costs, and we only repair once you agree. Outside the warranty, inspection and return shipping are charged.

Do I have to send my device in?

Usually not. We solve many problems with instructions, an explainer video or a spare part we send you.

Can I drop off my device in Weesen?

Yes, by appointment at our warehouse, Untere Schwärzistrasse 54, 8872 Weesen. Contact us beforehand at info@twheels.ch or +41 43 508 20 26. If you bring your device without packaging, you also pick it up from us after the repair.

What does the warranty cover?

You get a 2-year warranty on material and manufacturing defects from receipt of the goods, including the battery. Normal wear and the usual loss of battery capacity are not covered. You will find all details in our terms and conditions.

How do I reach the workshop?

The best way is an email to info@twheels.ch with your order number, the product and a photo or video. By phone, you can reach us Monday to Friday from 9 am to 4 pm at +41 43 508 20 26.

Something not working? Write to us.

Tell us briefly what is going on. We will get back to you and explain the next steps.