Mann trainiert Bauchmuskeln auf einer Bank, Beine angehoben, Oberkörper unbekleidet.

Frequently Asked Questions about TWHEELS

Yes. At our warehouse in Weesen, you can test the products by appointment from Monday to Friday between 11 a.m. and 3 p.m. Just send us a quick message, and we will reserve an appointment for you. More information at Test Drive.

You can also pick up your order in Weesen. Pickup is free of charge. Details can be found at Delivery and Pickup.

You pay by invoice with installment option, by credit or debit card, with TWINT within Switzerland, by PayPal, or by bank transfer.

All details about the individual payment methods can be found under Payment Options.

Available items are usually delivered within 1 to 3 business days in Switzerland and Liechtenstein. Delivery to Germany, Austria, France, Belgium, Italy, and Luxembourg takes 3 to 6 business days. Shipping is free.

Every shipment is insured against damage and loss until receipt of the goods. Find out more under Delivery and Collection.

You have 120 days to unpack and inspect your product at your leisure. Within 14 days of receiving it, you’ll get a refund. From day 15 to day 120, you’ll receive a credit, an exchange, or a replacement product. You are responsible for the return shipping costs.

The product must:

  • be complete and include all accessories,
  • be clean, undamaged, and fully functional,
  • be returned in its original packaging.

We offer a 2-year warranty on material and workmanship defects from the invoice date. Normal wear and tear and improper use are excluded.

Report a warranty case at info@twheels.ch or call +41 43 508 20 26. You can find the full terms and conditions in the Terms of Service.

Contact us at info@twheels.ch and send your order number, the product, and a brief description of the issue. We will help you with instructions, a repair, or the appropriate replacement part.

If it is a warranty case, repair or equivalent replacement is free of charge. Our goal is: repair instead of replace.

The shop automatically adjusts the assortment and currency based on your location. Abroad, a different assortment or EUR instead of CHF may appear. The decisive factor is the country to which the delivery is to be made.

Select your destination country under Country/Region in the footer, for example Switzerland (CHF). After that, the shop will display the appropriate products, prices, and shipping options.

TWHEELS is a Swiss brand for home fitness, office equipment and e-mobility. TWHEELS is backed by a small team with a warehouse in Weesen on Lake Walen and an office in Zurich.

More than 25,000 customers already trust us. You can also find our products at Galaxus, Digitec, Manor, Brack, MediaMarkt and OTTO'S.

Less, but better. We select only a few products, test them extensively, and focus on high-quality materials and timeless design. Our goal is to offer equipment that fits into your home and stays with you for a long time.

That includes replacement parts instead of throwing things away, fair prices, a 120-day return policy, and a 2-year warranty.