Service prices

Here you will find the prices for transport, inspection and storage when your device comes to our workshop. All amounts are in CHF. Before we transport or inspect anything, we tell you the amount in text form, for example by e-mail.

Who pays what

If there is a covered defect, meaning a defect for which we are responsible under our warranty or under the statutory rights in respect of defects, you pay neither the inspection nor a storage fee. In that case we cover the return transport to your delivery address in Switzerland. If you report the defect within 14 calendar days of receipt, we also cover the outward transport, even if you bring or send the device yourself.

If there is no covered defect, you pay the outward transport, the inspection and, if you choose return shipping, the return transport too. The prices on this page apply.

Outward transport: shipping label to TWHEELS

Outward transport is the transport of your device to us, return transport the transport back to you. For large devices we offer a shipping label. The prices below apply per leg, namely for the outward transport to our warehouse in Weesen. Collection is not included in the label.

DeviceSwitzerland and LiechtensteinEU
AccessoriesCHF 10CHF 15
Dumbbell with Wood FinishCHF 30CHF 45
Water rowing machine (box)CHF 30CHF 45
Water rowing machine (bar)CHF 50CHF 75
WalkingPadCHF 50CHF 75
E-Scooter (EU: small)CHF 50CHF 75
Electric height-adjustable deskCHF 50CHF 75
SpinningBikeCHF 100CHF 150
Foldable e-bikeCHF 100CHF 150
E-Bike ClassicCHF 100CHF 150
Oak dumbbell benchCHF 100CHF 150
Cable towerCHF 200CHF 300
Pilates ReformerCHF 200CHF 300
Oak Sprinting MachineCHF 200CHF 300

Prices for Switzerland and Liechtenstein include VAT.

Collection from you and return transport

There is no fixed price for collection from you or for the return transport to you. The rule in the next section applies.

You can also bring your device to our warehouse in Weesen by appointment. If you pick it up yourself in Weesen by appointment, the return transport costs nothing.

If no price is shown here

If no price is shown here, the carrier’s amount including VAT applies, which we tell you in text form before the transport. This applies, for example, to bulky goods, to devices not on the list and to collection and return transport. If we do not tell you the amount in advance, you owe nothing for that transport.

Inspection

If there is no covered defect, we charge for the inspection by time spent: CHF 60 per hour including VAT, billed per quarter of an hour or part thereof. For this we add up all the time spent on your case.

  • Before the outward transport or, if you hand the device in at Weesen, before acceptance, we tell you a maximum amount for the inspection in text form.
  • We never charge more than this maximum amount. If it is not enough, we ask you whether you agree to a higher amount.
  • You can cancel the inspection until it begins and then owe nothing for it.
  • If we have not told you a maximum amount in text form, the inspection is free for you.
  • The maximum amount covers only the inspection, not transport, repair or storage fees.

Repair

We only repair if you have agreed beforehand to a cost estimate in text form. The cost estimate is free.

Storage fee

When your device is ready after inspection, repair or a cancelled inspection, we write to you. From receipt of this notification you have 14 calendar days to pick it up, arrange a pickup appointment or pay for return shipping.

If you do none of these, further storage costs CHF 2 per calendar day including any VAT from the 15th calendar day after receipt of the notification, up to a total maximum of CHF 120 per product and case. What happens if you leave your device with us for longer is set out in section 10.6 of our terms and conditions.

Liechtenstein and EU

For consumers whose habitual residence or delivery address is in Liechtenstein or the EU, the following rules also apply. They take precedence over the rules above.

  • If there is a defect for which we are responsible by law, it is free for you. We cover the transport to us and back to your delivery address, any customs and clearance costs and the risk of transport.
  • You bear the inspection costs and the costs of a transport that we organised or provisionally paid for only if you knew, or could have recognised with reasonable care, that there was no covered defect, and if you agreed in text form, before the outward transport, to the maximum amount for the inspection and to the amount of the transport. If it remains uncertain for you whether there is a covered defect, you do not bear these costs.
  • We bill the inspection to the minute based on the actual working time, at most at the costs we actually incur for it.

Our terms and conditions, section 10, are authoritative.