Warehouse, Shipping & Customer Service Associate (m/f/d)
You ensure that orders go out correctly and customers receive reliable answers. Warehouse and shipping are your core responsibilities, with customer service as your second pillar.
The role
A key operational role with clear priority.
At TWHEELS, a lot comes together in Weesen: goods receiving, shipping, customer service, test rides, and repairs. You keep the daily flow of goods running reliably and support our customers with clear, friendly answers.
Test rides and simple repairs are also part of the role when daily operations allow. This keeps the focus where it makes the greatest difference.
Your tasks
That’s what matters in everyday life.
- Pick and pack orders carefully and ship them on time
- Check incoming goods, maintain inventory, and keep the warehouse organized
- Respond to customer inquiries by email and phone, from purchase advice through after-sales service
- Manage test-ride appointments and show customers our e-bikes, e-scooters, and electric mopeds when daily operations allow.
- Handle simple repairs and spare-parts service once warehouse operations and customer service are covered.
Your profile
You take action and communicate clearly.
- You’re physically hands-on. An e-bike or a large package doesn’t intimidate you.
- You are skilled with your hands and enjoy assembling or repairing things.
- Punctuality, reliability, and a well-groomed appearance come naturally to you.
- You enjoy talking on the phone, writing clear emails, and engaging with customers in a friendly manner.
- You enjoy working with digital tools and making effective use of AI in your daily work.
- You speak and write German and English very well. French or Italian is a plus.
- Experience in warehousing or logistics is an advantage, but not essential.
What we offer
An environment where good work stands out.
Clear focus
Inventory and shipping take priority. This keeps the role realistic and manageable in day-to-day operations.
Structured week
Predictable working hours during the week and no weekend work.
Direct collaboration
A small team, short decision-making paths, and clear accountability.
Modern tools
Digital systems and AI reduce routine tasks and create time for effective solutions.
Employee discounts
You receive attractive discounts on products from our range.
Products with Benefits
Your work supports movement, health, and modern mobility.
Application process
Clear, personal, and without unnecessary detours.
Submit application
You submit your application documents directly via jobs.ch.
Review documents
We’re checking whether your experience and way of working are a good fit for the role.
Get to know us personally
During the conversation, we’ll discuss the collaboration and show you the workplace.
Questions about the position
What you should know before applying.
Do I need mechanic training?
No. Manual skills are important, and you’ll learn the necessary repairs with us in practice.
How is the role divided in everyday life?
Inventory and shipping form the core. Customer service is the second pillar. You handle test rides and simple repairs once these two areas are covered.
Is weekend work required?
No. The position has regular working hours on weekdays.
Is working from home possible?
No. The work takes place directly at the warehouse in Weesen.
Which languages do I need?
Very good German and English, both written and spoken, are required. French or Italian is a plus.
Does the role suit you?
Then send us your application via jobs.ch. We look forward to getting to know you.
