E-Bike City Classic – TWHEELS

The pedal assist goes up to 25 km/h, and there is a scooter mode up to 20 km/h that requires no pedaling. The motor assistance is legally limited to 25 km/h; beyond that, you pedal without motor help.

In most cases, there is no defect. First, check three things: Is the pedal assist set to the highest level? Are the brake discs spinning freely without rubbing? Are the tires properly inflated? This usually solves the issue. If not, our support team is ready to help you quickly at info@twheels.ch or +41 43 508 20 26.

No, the E-Bike City Classic can be ridden in Switzerland without a license plate and without a driver's license.

The carbon belt runs quietly, requires no oil, and is significantly lower maintenance than a chain. No dirty pant legs and hardly any upkeep.

The battery is located in the seat post and is removable. You can conveniently charge it indoors. The range is up to 80 km.

Yes. By appointment, you can test ride the e-bike at our warehouse in Weesen on Lake Walensee and take it with you immediately. Contact us at info@twheels.ch or +41 43 508 20 26. Installment payments with HeyLight are possible.

• The City E-Bike Classic uses automatic adjustment of pedal assistance based on incline and riding conditions. This means there are no traditional gears visible or needing manual shifting. Instead, the system automatically adjusts the power support to ensure an optimal riding experience. This greatly simplifies operation and allows you to fully focus on riding.

• Yes, the City E-Bike Classic can also be ridden without a battery. In this case, it works like a normal bicycle but without electric pedal assistance. Since the bike has no traditional gears and the power assistance is automatically adjusted, there is no manual gear shifting. Without a battery, you have to rely on your own muscle power, and the gear ratio remains fixed. This means that riding in hilly terrain or against the wind can be more strenuous, as no electric support is available. These features make the carbon belt drive an ideal choice for e-bikes and other bicycles that are used frequently and under various conditions.

• Yes, the e-bike can be ridden in the rain.

• Yes, you can easily attach a trailer, and in the near future, we will also offer a compatible luggage rack for the e-bike as a purchase option.

No. In Switzerland, insurance is not mandatory.

• Theft insurance: If your e-bike is stolen despite having a lock, some home insurance providers offer coverage. Also, make sure to check if this case is covered by your insurance.

Wearing a helmet is not legally required. However, we recommend that you wear a helmet for your safety while riding.

With a little care, your City Classic will remain reliable and safe for a long time.

• Clean the frame: Wipe with a damp cloth and mild cleaner, never use a high-pressure cleaner on electronics, motor, or bearings.
• Maintain the chain: Regularly clean and lightly oil it to keep it running quietly and prevent rust.
• Check tire pressure: Before longer rides, check the pressure; the correct pressure protects the tires and saves battery.
• Inspect brakes: Regularly check pads and braking performance; have them adjusted if braking power decreases.
• Store the battery properly: Keep it cool and dry at about 10 to 20 degrees Celsius, avoid deep discharge, and store with around 40 to 70 percent charge during longer breaks.
• Use the original charger: Always use the supplied charger; never use a high-pressure cleaner on the battery.
• Tighten screws: Occasionally check that the saddle, handlebars, and brakes are securely fastened.

TWHEELS is a Swiss brand with headquarters and warehouse in Weesen on Lake Walen. Over 25,000 customers trust us.

• 120-day return policy and 2-year warranty
• Spare parts instead of throwing away: your product stays in use for years
• Personal support in German, French, English, and Italian
• For every product sold, we plant a tree

Keep moving. We take care of the rest.